Connecting to NYU's Wireless Network

YOUTUBE MEDIA
DiJpBJk1riY

Watch the video NYU Wi-Fi - Connecting to the Wireless Network.

About NYU Wi-Fi, NYU's Wireless Network

Troubleshooting Your NYU Wi-Fi Connection

YOUTUBE MEDIA
_n2HHKQZJOk

Watch the video NYU Wi-Fi: Troubleshooting Your Connection.

There are a number of factors at play when troubleshooting wireless connectivity or performance issues. Below are a few helpful tips for a smooth wireless experience. For additional help, please see this Servicelink article on NYU Wi-Fi troubleshooting steps.

Test Your Wi-Fi Connection

Click "GO" to conduct a speed test for your Wi-Fi connection. The test will display your current wireless speed. Typical high-definition video streams use 5 Mbps. A result of 10 Mbps or more is considered adequate for general use.

Use the ‘nyu’ Wi-Fi Network

Ensure that 'nyu' is the only network defined in the AirPort preferred networks list.  'nyu-legacy', 'nyuguest', 'nyuguest-legacy', and 'eduroam' (Remote Wi-Fi (Eduroam)) should not be configured as wireless networks. 'eduroam' does not allow wireless clients to choose their wireless frequency, and this may result in clients being automatically downgraded to older wireless frequencies such as the 2.4GHz band.

For Windows Users

Verify that your laptop’s wireless card is using the latest software from the card manufacturer and not the laptop manufacturer. If a Windows laptop experiences unreliable connectivity such as dropped connections, or if you are repeatedly prompted to provide a username and password, then this may indicate a compatibility issue with the wireless card software in use.

For Apple Users

Apple laptop users can click on the AirPort icon on the task bar while holding down the 'option' key to test wireless signal strength. Information will be displayed relative to the network the device is connected to. The RSSI value is the received signal strength and should ideally fall into the -50 dBm - -71dBm range.